About Hotel Los Arcos Suites in Puerto Vallarta

Enjoy Our Amenities

Hotel Los Arcos Suites is a warm, intimate and inviting boutique hotel in the heart of Puerto Vallarta. As our guest, you will enjoy a tranquil ambiance enhanced by the gracious hospitality and magnificent natural beauty that draw travelers from around the world to Puerto Vallarta

​You will also benefit from our “Stay at One, Play at Two” experience with access to the restaurant and bar, Playa Club with towel service, lounge chairs, beach umbrellas and spa services at our sister property, Playa Los Arcos Beach Resort & Spa, which is situated just a half block away.

Whether it’s just the two of you or your entire family, you will find that staying at Hotel Los Arcos is a truly magical experience.

Hotel Amenities

Complimentary high-speed Wi-Fi  |  Concierge and butler service  |  Outdoor swimming pool  |  Parking (fee applies, available only on request)  |  Swimming pool  |  Beach club access  |  Nightly entertainment  |  Daily activities  |  Watersports (fee applies)  |  Fax and copy service (fee applies)  |  Small conference room (fee applies)  |  Babysitting service (fee applies)  |  Water taxi (fee applies)  |  24-hour doctor service (fee applies)  |  Spa (fee applies)  |  Room service from 7:30 a.m. – 10:00 p.m. (fee applies)  |  Tour reservations (fee applies)  |  Laundry (fee applies)

lobby with brick walls and tiled floors

The Butler

An exclusive experience for guests who stay at Casa Doña Susana and Hotel Los Arcos Suites, our butler service is committed to excellence, providing a warm welcome and making your stay in Puerto Vallarta unique and memorable.

Your butler will be waiting to greet you on your arrival and escort you to your room, advising you on everything that is necessary. He will also help you unpack your luggage and offer wet towels and a refreshing drink.

In the event you want to order room service or anticipate your order to the restaurant, your butler will be at your disposal. He can place orders for laundry delivery and shoe luster, make restaurant reservations and plan excursions and transportation as well.

Throughout your stay, your butler will ensure that your room is always in perfect condition. At your request, he will coordinate the housekeeping service while being responsible for your Internet connection and administrative functions such as photocopying and printing of boarding passes.

Finally, he will assist you in preparing your luggage upon your departure and help ensure that you do not forget any belongings.

Our Mission

Our Mission

A member of the "Los Arcos" family of hotels, Hotel Los Arcos Suites guarantees a 100% Mexican vacation experience by offering personalized service, surpassing the expectations of our guests and turning them into repeat customers. We further the economic growth of our company by promoting the improvement and development of our employees, who are in charge of providing quality service with respect for their community and environment.

Our Vision

We wish to be a leading boutique hotel chain in Mexico and create a unique model of hospitality.

aerial view of puerto vallarta
Our Values

Orientation Service

We always anticipate the needs of our guests through proactive, polite and friendly service. 


We work with consideration and courtesy towards our guests, employees and the environment. 

Innovation and Adaption to change

We have the ability to adapt to change positively and constructively, seeking more effective ways to achieve our goals. 


We believe in integration within our workforce to meet each of our objectives. 


Loyalty to our company is of paramount importance to all employees. 


We are dedicated to fulfill our mission, vision and values.